Services
Whether you need help troubleshooting your machine, want us to arrange an onsite visit from one of our technicians,
or you are interested in our new packaging machine,
We’re ready to help anytime!
Factory Acceptance Test
We understand that not all customers are able to set and run the machines well by themselves.
For all packaging system,we can conduct FAT as per customer request,with customer packaging bag and same or similar material.
All machiens will be well set and there will be 100% meet what we agree with customers.
When machines arrive customers factory,they only need to do simple installation.
Installation And Commissing
SC PACK service and engineering team are available for onsite installation and commissioning support wholewide.
As long as schedule made,our engineer can be onsite in one week, the installatiion and commissioning may take 3-7days depend on exact machinery.
Customers should provide necessary assistance during this period,like tools, workers etc
Packaging Machine Support
When your packaging machine is down, immediate respond is really important. SC PACK‘s experienced service techs and engineers are ready to help.
We realize that technical issues may not always happen during normal production period. Our professional service and engineering team are always ready when you need them! Most technical issues can be resolved remotely.
When an onsite service call is needed, we’ll be in touch with you to schedule a visit as quickly as possible.
Spare Parts Supplyment
When you need a replacement part for your packaging machine, please help to provide enough information to our spare part team,such as the machine serial number, part number ,photos etc.
We have many packaging machine parts are available in stock and can be quickly shipped to your factory in 8working hours
For any urgent request,do not hesitate to contact our team on the phone directly.